Warranty Information and easy return policy
In the unlikely event of a problem with your item, or something is not as described, we want to make returns as easy and painless as possible. After all, our goal is 100% satisfaction!
Non-Defective item returns:
- We have a policy of 14 days (from date of ship) money back guarantee in the unlikely event that you are not satisfied with your order. Please, contact us. We will rectify your problem WITHIN 24 HOURS!
- In the case of a return that is not the fault of CML Supply (ie: You do not want the item, ordered the wrong item, etc.) we reserve the right to charge a 20% restocking fee. (We have never had to do this!) Items must be returned in new, resaleable condition.
- All of our products are covered by our 14 day satisfaction guarantee as described above. Please, contact us. We will rectify your problem WITHIN 24 HOURS! We will refund your money or replace the item if an equivalent is available, your choice.
- Many items are covered by extended warranties as stated in the product description. Check an items description for availability of a 90 day, 1 year, or lifetime warranty.
We ship every dayfrom Lexington, KY. We have a 99.8% on-time fill rate.
- Orders placed before 3:30 pm EST will ship the same day.
- Orders placed during the evening will ship the next business day.
- PLEASE CONTACT US IF YOU HAVE A SPECIAL REQUIREMENT or urgent need- We're here to help!
When will I get my stuff?
- Packages less than 1 lb. usually ship via USPS First Class Mail (1-3 days)
- Packages between 1-3 lbs. usually ship via USPS Priority Mail (1-3 days)
- Packages of 5 lbs or more usually ship FedEx Ground or UPS ground(1-4 days)
- Our Fedex Ground Shipping time chart is available here.
How much does it cost to ship my order?
Shipping is calculated based on combined package weight for your entire order. To calculate the exact shipping cost for your order, add your items to the cart, and proceed to checkout. A shipping cost calculator is displayed there.
The table below gives estimated shipping charges.Most items have shipping weight included in the description:
|Shipping Rates as of 2/1/2013.|
|Weight (Pounds)||USPS First Class Mail||USPS Priority Mail||UPS or FedEx Ground|
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- Your Contact Information- Name, Addresses, Phone Number, E-mail Address, City, State, Zip.
- Navigation Information may be collected to view traffic patterns on our site.
- Credit Card Information, consistent with placing an order.
We will use collected information to complete transactions, contact you about a purchase order that was placed, verify mailing addresses, inform you of a change to your account, or inform you of a change on your order. In addition your information will be stored in our customer database. This information is used to track your order, respond to your inquiries and make subsequent purchases easier and faster.
In general, you may visit many of our web pages without telling us who you are or revealing any personal information.
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