Account Navigation

Account Navigation

Currency - All prices are in AUD

Currency - All prices are in AUD
 Loading... Please wait...
CML Supply

free shipping

Customer Service Info

Warranty Information and easy return policy

All Products are initially covered by a 30 day (from date of ship) no-hassle money back return.

In addition to the no-hassle return period, all items are covered by a 1-year repair or replacement warranty unless otherwise specifically stated. Many items are covered by extended warranties as stated in the product description. Check an items description for availability of a 90 day, 1 year, or lifetime warranty.

Wear items or consumable items such as soldering tips, lamp bulbs are not covered by this warranty.

Non-Defective item returns:

  • For non-defective returns, simply log on to your account, sellect MY ACCOUNT > COMPLETED ORDERS and you may RETURN ITEMS from a completed order. You will receive an automated return authorization with instructions.
  • If no account was created, Contact Us and we will supply return instructions.
  • Refunds will be issued via the original payment method, typically within 24 hours of receipt of the product in good condition.
  • No restocking charge will be assesed for products returned in good condition.

Defective items:

  • For defective returns, simply log on to your account, sellect MY ACCOUNT > COMPLETED ORDERS and you may RETURN ITEMS from a completed order. You will receive an automated return authorization with instructions.
  • If no account was created, Contact Us and we will supply return instructions.
  • We will issue a prepaid return label for items found defective within the 30-day return period.
  • Refunds will be issued via the original payment method typically within 24 hours of receipt of the product, or a replacement items will be shipped, your choice.

Shipping Information:

We ship every day from Lexington, KY. We have a 99.8% on-time fill rate.

  • Orders placed before 3:30 pm EST will ship the same day.
  • Orders placed during the evening will ship the next business day.
  • PLEASE CONTACT US IF YOU HAVE A SPECIAL REQUIREMENT or urgent need- We're here to help!

When will I get my stuff?

  • Packages less than 1 lb. usually ship via USPS First Class Mail (2-3 days)
  • Packages between 1-3 lbs. usually ship via USPS Priority Mail (1-3 days)
  • Packages of 5 lbs or more usually ship FedEx Ground or UPS ground(1-4 days)
  • Our Fedex Ground Shipping Time Chart:

fdxg.jpg

How much does it cost to ship my order?

Shipping is calculated based on combined package weight for your entire order. To calculate the exact shipping cost for your order, add your items to the cart, and proceed to checkout. A shipping cost calculator is displayed there.

Privacy

CML Supply LLC is committed to protecting the privacy of our customers. We do not sell, rent, or loan any personally identifiable information regarding out customers. If our written privacy policy does not answer all your questions, please feel free to Contact Us with any additional questions.

Personal information:

When using our website, the following information may be collected or we may ask you to provide the information.

  • Your Contact Information- Name, Addresses, Phone Number, E-mail Address, City, State, Zip.
  • Navigation Information may be collected to view traffic patterns on our site.
  • Credit Card Information, consistent with placing an order.

We will use collected information to complete transactions, contact you about a purchase order that was placed, verify mailing addresses, inform you of a change to your account, or inform you of a change on your order. In addition your information will be stored in our customer database. This information is used to track your order, respond to your inquiries and make subsequent purchases easier and faster.
In general, you may visit many of our web pages without telling us who you are or revealing any personal information.

Promotional Emails:

We may periodically send emails regarding promotions related to your previous purchases from us. To be excluded from these mailing lists please Contact Us